Our Solution
Shipquinox is an agent designed to handle post shipment order customer service. The agent can track packages and provide support for any carrier delivery situation. The solution streamlines workflow by compiling support requests into one organized file.
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Deflect where is my order into self-service chat and improve first contact resolution.
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AI power your shipment confirmation emails to deal with any delivery issue.
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Cut carrier support ticket time by consolidating and standardizing requests before they ever hit the portal.
Go HERE to test the agent.
No Integrations Required
We provide a unique URL that activates your agent used in shipment or order confirmation emails. "Need Help with your Shipment?"
Daily Activity Report
The agent will send a daily activity report explaining reported late deliveries, carrier exceptions, missing packages, damages, address changes, delivery instructions, delivery issues and returns.
Pricing
Standard
$50 billed monthly
250 resolutions per month.
3PL Fulfillment
$100 billed monthly
750 resolutions per month up to 10 customers.
Enterprise 3PL
$150 billed monthly
1,500 resolutions per month unlimited customers.
FAQs
Frequently Asked Questions
How can Shipquinox benefit 3PL companies?
If your company fulfills for other brands and handles carrier accounts your Shipquinox agent will consolidate all delivery related requests for all customers into one file. Shipquinox will significantly reduce manual communications between you and your customers to solve shipping related tasks.
How does Shipquinox make it easy for customers to explain their delivery issue?
The Shipquinox agent can track packages to identify unusual patterns and use AI powered capabilities to assist the customer with next steps. The agent will give the customer options based on actual tracking events and customer inputs.
